Frequently Asked Questions
Everything you need to know about shopping with Modern Citizen.
What is your shipping policy?
We offer standard shipping on all orders within the continental US, which typically takes 3-7 business days. Expedited shipping options are available at checkout for an additional fee.
How do I initiate a return or exchange?
We accept returns and exchanges on unworn, unwashed items with tags attached within 30 days of purchase. Simply visit our online return portal to generate a prepaid shipping label.
How can I find my correct size?
Each product page features a detailed size guide and fit notes. We recommend comparing your body measurements to our chart or contacting our stylists for personalized advice.
Where are your garments manufactured?
We partner with ethical factories globally that prioritize fair labor practices and high-quality craftsmanship to ensure every piece meets our standards of modern luxury.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay for eligible orders.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You may cancel or modify an order within 60 minutes of placement by contacting our customer service team via live chat.